Xbox Store: How to fix ‘Oops. Not sure what happened there.’ error – Windows Central

The Xbox storefront used to purchase games, DLC and in-game purchases, movies, TV shows, gaming hardware and accessories, and more, is powered by the greater Microsoft Store. While overall delivering an information-rich and reliable experience to most players, the Xbox Store does have its fair share of inconsistencies and errors. One of the most annoying is an error message that reads, “Oops. Not sure what happened there.”

This error code can be difficult to figure out, and can prevent players from purchasing the best Xbox games. Here’s everything you need to know about this frustrating error, and potential ways to fix it or resolve the problem altogether.

What is the ‘Oops. Not sure what happened there.’ error in the Xbox Store?

The “Oops. Not sure what happened there.” error message, occasionally accompanied by a “Try again later.” message or disturbingly long and chaotic error code, appears when attempting to make a purchase from the Microsoft Store on Xbox consoles. Seemingly most common on Xbox Series X and Xbox Series S consoles, but still appearing among the older Xbox One family, this error message either prevents purchases from being made, or prevents a confirmation of a purchase from being provided.

This particular error message is particularly annoying to encounter because it, unlike other common errors, doesn’t come with a defined cause. The error is enigmatic, and it can be unclear how to proceed with your planned purchase. Fortunately, there are a few different potential workarounds players can employ to counter it, before contacting Xbox support.

How do I fix the ‘Oops. Not sure what happened there.’ error in the Xbox Store?

Unlike many other errors one might encounter when using an Xbox console, this error doesn’t come with clear-cut cause, meaning the solution is often just as elusive. This error might make an appearance due to intermittent Xbox Network issues, problems with your internet connection, an issue with your payment choice, and more. Because of this, there are three workarounds you can attempt before reaching out to Xbox support (or giving it time to resolve on its own).

Verify the purchase

As this error appears whenever you attempt to purchase anything from the Microsoft Store on Xbox, it immediately suggests the purchase failed and was unsuccessful. However, this is often not the case. Many users have reported encountering this error multiple times in quick succession, only to discover later that every purchase ended up going through and charging their account.

If you’re faced the with “Oops. Not sure what happened there.” error when making a purchase from the Microsoft Store, take a moment to check your library (or the game in which you made the purchase) to ensure the purchase wasn’t successfully made despite the lack of confirmation or the error message. Even if it doesn’t appear there, check both your Microsoft Account and your bank account to verify whether the purchase was made.

If you find the purchase went through and charged your bank account, it may take some time for it to appear for use on your Xbox console. You’ll have to be patient, here, as further attempts to make the purchase may result in multiple charges. If the item in question still doesn’t appear after several hours, even though your Microsoft Account and bank account reflect the purchase being made, contact Xbox support to resolve the issue.

Check your network

If it’s …….



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